This Privacy Policy explains how VectorBase Pte Ltd ("VectorBase", "we", "us", or "our") collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and applicable data protection laws.
1. Data Controller
VectorBase Pte Ltd is the data controller responsible for your personal data.
- Address: 1 Changi Business Park Crescent, #03-12 Plaza 8, Singapore 486025
- Email: [email protected]
- Phone: +65 6543 9182
- UEN: 201473829G
2. Personal Data We Collect
We may collect the following categories of personal data:
- Identity Data: Full name, job title, company name
- Contact Data: Email address, phone number, postal address
- Technical Data: IP address, browser type, device information, cookies, and usage analytics
- Communication Data: Messages, inquiries, and correspondence submitted via our contact forms
- Service Data: Account credentials, API usage logs, and configuration preferences for platform users
3. Purposes of Collection and Use
We collect and use your personal data for the following purposes:
- Responding to your inquiries and providing customer support
- Delivering, maintaining, and improving our vector intelligence services
- Processing transactions and managing your account
- Sending service-related communications and updates
- Analysing website usage to improve user experience (with your consent for non-essential cookies)
- Complying with legal obligations and regulatory requirements
- Protecting against fraud, unauthorised access, and security threats
4. Legal Basis for Processing
Under the PDPA, we process your personal data based on:
- Your consent, which you may withdraw at any time
- Performance of a contract or steps taken at your request prior to entering a contract
- Compliance with legal obligations
- Legitimate business interests that do not override your rights and interests
5. Disclosure of Personal Data
We may disclose your personal data to:
- Cloud infrastructure providers (AWS, Google Cloud, Microsoft Azure) for service delivery
- Professional advisers including lawyers, accountants, and auditors
- Government authorities when required by law or regulation
- Third-party service providers bound by confidentiality and data protection obligations
We do not sell your personal data to third parties.
6. Cross-Border Data Transfers
Where personal data is transferred outside Singapore, we ensure that the recipient country provides a comparable standard of protection, or we implement appropriate safeguards such as contractual clauses approved under the PDPA.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Contact form submissions are retained for 24 months. Account and service data is retained for the duration of the service relationship plus 7 years for regulatory compliance.
8. Your Rights Under the PDPA
You have the right to:
- Access your personal data held by us
- Request correction of inaccurate or incomplete personal data
- Withdraw consent for processing (subject to legal and contractual restrictions)
- Request information about how your personal data has been used or disclosed
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9. Cookies and Tracking Technologies
Our website uses essential cookies required for basic functionality and, with your consent, analytics cookies to understand site usage. You may accept or decline non-essential cookies via our cookie banner. You can also manage cookie preferences through your browser settings.
10. Data Security
We implement appropriate technical and organisational measures including encryption at rest and in transit (TLS 1.3), access controls, regular security audits, and employee training to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
11. Data Breach Notification
In the event of a data breach that is likely to result in significant harm, we will notify the Personal Data Protection Commission of Singapore and affected individuals as required under the PDPA.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
13. Contact Us
For privacy-related inquiries, complaints, or data access requests:
VectorBase Pte Ltd
1 Changi Business Park Crescent, #03-12 Plaza 8
Singapore 486025
Email: [email protected]
Phone: +65 6543 9182